Gemstones and in-stock jewelry may be returned for a refund, minus the cost of shipping that we originally paid to send the item, and the fees that some payment processors charge on refunds:

• If you chose to pay by credit card at checkout, the fee for a refund is 2.9%.
• If you chose to pay by PayPal at checkout, the fee for a refund is 2.9% for Canadian customers, and 4.4% for American customers.
• There is no refund fee if you chose to pay by either Google Pay or Apple Pay.

Custom items that were made for you, that were not purchased from our regular in-stock items, are non-refundable.

Important details:

• Purchases made through Affirm are eligible for a refund upon return, though an 8% fee will be withheld to cover Affirm’s merchant charges. Our standard return policy still applies.

• Orders placed through custom installment listings are not eligible for returns or refunds.

This refund policy only applies if you contact us within 14 days of receiving your item, letting us know that you would like to return it. All items must arrive back in their original condition.

The customer is responsible for any fees associated with returning their item(s), including shipping costs, duties, brokerage fees, etc. These fees, if applicable, are non-refundable. We cannot be held responsible for shipments that have been lost or damaged during return. We highly recommend using a shipping service that includes tracking and insurance.

Our return address is: