Ordering + Shipping + Returns + Warranty

Place your order by adding items to your cart and proceeding through the simple checkout process. The time that it takes to receive your order will depend on whether or not you purchased something in-stock or a custom designed item.

• Loose gemstones and in-stock jewelry are usually shipped within 1 to 2 business days of an order being placed.
• Custom designs, where we work with the customer to create a piece, usually ship about 2 weeks after the design has been finalized and the order has been placed. 

Within Canada:

We offer free shipping on orders $175 USD and above. The courier and service that we use depends on the order value:

• $0 to $499: Usually Canada Post or FedEx; tracking/insurance included; signature may be required.
• $500 to $2999: FedEx; 1 to 3 days; tracking/insurance included; signature required.
• $3000 and above: FedEx Priority; 1 to 2 days; tracking/insurance included; signature required.

Within the United States:

All orders sent to the US that are $175 USD and above are shipped either by USPS/Canada Post or FedEx, and includes tracking, insurance, and may require a signature. Please be advised:

• If your order is for $2,500 US dollars or more, FedEx will apply a small fee for merchandise processing to account for the additional documentation required for the formal entry process (“formal entry” is required for all imports valued at $2,500 and above). 

Occasionally packages may experience delays in Customs. Please note that we cannot be held accountable for any such delays.

International:

Please contact us for a quote. The buyer is responsible for any additional duties/taxes/fees associated with importing their purchased goods into their country. We advise consulting your local Customs Office to get an estimate of any fees you might be required to pay. Occasionally, packages may experience delays in Customs. Please note that we cannot be held accountable for any such delays.

If you need your piece in a hurry, please contact us before placing your order, with the date that you need it by. We may be able to expedite your order upon request; however, additional rush charges may be necessary to compensate for extra shipping costs, overtime hours, and other related expenses. These fees will vary depending on the specific jewelry item and the urgency of your timeline.

We accept most major credit cards, Google Pay, Apple Pay, PayPal, and we have partnered with Affirm to offer buy now pay later plans to our Canadian customers. We use Stripe as our payment gateway (except for PayPal payments), which is among the most secure and reputable payment processors available.

• When ordering from within Canada, GST or HST will be applied at checkout, the rate depending on the province that you are ordering from.

We’ve teamed up with Affirm to provide flexible payment options, giving you the ability to select a buy now, pay later plan that suits your needs.

At this time, Affirm is only available for our Canadian customers. If you are located in the United States or elsewhere, we can create custom product listings for you to pay in installments. You may request as many installments as you need. Please be aware, however, that payment must be made in full before we ship your item.

Important details:

• Purchases made through Affirm are eligible for a refund upon return, though an 8% fee will be withheld to cover Affirm’s merchant charges. Our standard return policy still applies.

• For customers outside Canada using custom installment listings, full payment must be received before we ship your item.

• Orders placed through custom installment listings are not eligible for returns or refunds.

Gemstones and in-stock jewelry may be returned for a refund, minus the cost of shipping that we originally paid to send the item, and the fees that some payment processors charge on refunds:

• If you chose to pay by credit card at checkout, the fee for a refund is 2.9%.
• If you chose to pay by PayPal at checkout, the fee for a refund is 2.9% for Canadian customers, and 4.4% for American customers.
• There is no refund fee if you chose to pay by either Google Pay or Apple Pay.

Custom items that were made for you, that were not purchased from our regular in-stock items, are non-refundable.

This refund policy only applies if you contact us within 14 days of receiving your item, letting us know that you would like to return it. 

All items must arrive back in their original condition

Every piece that we make is carefully crafted, so you can rest assured that you are receiving a high quality item. We provide a one year warranty that covers any manufacturing flaws for all our jewelry items. If you encounter what appears to be a manufacturing issue, please reach out to us.

If there is a problem with your item due to manufacturing, we will repair it free of charge or remake the item where appropriate. If we find that the damage was caused by something other than a manufacturing defect, we will let you know if repair services are available.

Please note, this warranty does not extend to damage caused by normal wear and tear, careless handling, accidents, or theft.

Who we are

Our website address is: https://lumisjewelcraft.com/ 

Cookies

We use third-party cookies to understand how our website performs, how you interact with our website, keeping our services secure, and providing you with a better user experience.

Embedded content from other websites

Pages or posts on this site sometimes include embedded content (videos, images, articles, etc.). For example, we often embed YouTube videos on our product pages. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of cart contents while you’re browsing, and to remember billing/shipping addresses for the next time that you use our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your order
• Respond to your requests
• Process payments and prevent fraud
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What we share with others

We only share information with third parties who help us provide our orders and store services to you; for example:

Payments:

We use Stripe and PayPal as our payment gateways. When purchasing an item(s) from our online store, some of your data will be passed to the payment gateway of your choosing, including information required to process or support the payment, such as the purchase total and billing information. Stripe currently handles any Apple Pay or Google Pay purchases, so this information will be passed to them if choosing either of these services. No payment information is ever collected or stored on lumisjewelcraft.com servers.

Shipping:

Your shipping information and phone number will be passed to the carrier service that we use to fulfill your order. For example, FedEx, Purolator, Canada Post, United States Postal Service, etc. 

Please see the Stripe Privacy Policy or the PayPal Privacy Policy for details on how these companies interact with your information.

Last updated August, 2025

AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Lumis Jewelcraft (“we,” “us” or “our”), concerning your access to and use of the lumisjewelcraft.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.

We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.

 

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. Prices for all products are subject to change.

 

PURCHASES AND PAYMENT

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

RETURN/REFUNDS POLICY

Please review our Return Policy posted above prior to making any purchases.

 

GUIDELINES FOR REVIEWS

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria:

(1) you should have firsthand experience with the product being reviewed;

(2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;

(3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;

(4) your reviews should not contain references to illegal activity;

(5) you should not be affiliated with competitors if posting negative reviews;

(6) you should not make any conclusions as to the legality of conduct;

(7) you may not post any false or misleading statements;

(8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions.

We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

 

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

 

MODIFICATIONS AND INTERRUPTIONS 

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site. 

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. 

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

 

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

 

INDEMNIFICATION

You agree to defend, indemnify, and hold Lumis Jewelcraft harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use. 

 

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. 

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

 

GOVERNING LAW  

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of Ontario, Canada, applicable to agreements made and to be entirely performed within the Province of Ontario without regard to its conflict of law principles.

 

CONTACT US 

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: support@lumisjewelcraft.com